Yes. Once your order is dispatched, you will receive a tracking link via email so you can follow your delivery every step of the way.
Orders & Shipping
How long will my order take to arrive?
We carefully prepare each order to ensure it meets our standards of luxury. Orders are typically dispatched within 1–3 business days. Delivery times vary based on your location within Australia.
Do you ship internationally?
At this time, we primarily ship within Australia. International shipping will be introduced soon.
Returns & Exchanges
Can I return my order?
Due to the intimate nature of our products, we are unable to accept returns for change of mind.
What if my item is faulty or incorrect?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will resolve this with care and priority.
Can I exchange for a different size?
We recommend reviewing our size guide carefully before purchasing. If you are unsure, our team is here to assist prior to ordering.
Sizing & Fit
How do I find my size?
Each product includes a detailed size guide to help you find your perfect fit.
What if I’m between sizes?
If you are between sizes, we recommend sizing up for a more comfortable fit, or down for a more sculpted silhouette—depending on your preference.
Can I exchange for a different size?
We recommend reviewing our size guide carefully before purchasing. If you are unsure, our team is here to assist prior to ordering.
Product & Care
How should I care for my lingerie?
To preserve the beauty and longevity of your pieces:
- Hand wash in cold water
- Use a gentle detergent
- Do not tumble dry
- Lay flat to dry
Will the colours fade?
With proper care, your pieces will maintain their richness and elegance over time.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, along with secure online payment options.
Is my payment information secure?
Yes. All transactions are encrypted and securely processed to protect your information.
Orders & Support
Can I change or cancel my order?
We process orders quickly, but if you need to make a change, please contact us as soon as possible and we will do our best to assist.
How can I contact you?
For all enquiries, please contact us via email or through our website contact form. We aim to respond within 24–48 hours.
Brand Experience
What makes Obsidian Lace different?
Obsidian Lace is more than lingerie—it is an expression of confidence, power, and self-celebration. Each piece is curated to evoke elegance, sensuality, and strength.
Is your packaging discreet?
Yes. All orders are shipped in discreet outer packaging, with our signature luxury presentation inside.
