SHIPPING POLICY
Shipping with Obsidian Lace
Every order is handled with care, discretion, and attention to detail.
Processing Times
- Orders are processed within 1–3 business days
- Orders placed on weekends/public holidays are processed next business day
- Delivery Times (Australia)
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days
(Estimates only — may vary depending on location)
Shipping Costs
Calculated at checkout based on your location and selected shipping method.
Discreet Packaging
All orders are shipped in unbranded, discreet packaging — your privacy is protected.
Tracking
Once dispatched, you will receive a tracking number via email.
Delays
While we do everything possible to ensure timely delivery, we are not responsible for delays caused by:
- Couriers
- Weather
- External disruptions
- Lost or Damaged Parcels
If your order arrives damaged or does not arrive:
- Contact us within 7 days at [email protected]
RETURNS & REFUNDS POLICY
Our Standard
Due to hygiene and safety, we maintain strict return conditions.
We do not accept returns for:
- Change of mind
- Incorrect sizing
Faulty Items
We will absolutely make it right.
To qualify:
- Notify us within 7 days of delivery
- Item must be unworn, unwashed, and in original packaging
- Resolution Options
- If approved, you may receive:
- Replacement item
- Store credit
- Refund (if replacement unavailable)
Non-Returnable Items
Worn lingerie
Washed items
Items without original packaging
How to Lodge a Claim
Email us with:
- Order number
- Description of issue
- Photos (if faulty)
- [email protected]
